kb111 Privacy Policy — How We Handle Your Personal Data

kb111 (referred to in this policy as "kb111", "we", "us" or "our") is the operator of kb111.click — an online gaming platform providing sports betting, cricket betting, live casino games, ludo games, baccarat and related entertainment services to players in Pakistan.

kb111 is the data controller responsible for the personal data collected through kb111.click. This means we determine the purposes and means of processing your personal data, and we are accountable for doing so in a lawful, fair and transparent manner.

If you have any questions about this Privacy Policy or about how kb111 handles your data, please contact us at support@kb111.click. Our support team is available 24/7 via live chat at kb111.click.

kb111 collects personal data in the following categories, depending on how you interact with the platform:

We do not collect sensitive categories of personal data (such as health, ethnicity or biometric data) except where specifically required for regulatory identity verification purposes, in which case you will be informed at the time of collection.

kb111 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your balance and provide access to all kb111 services.
• Payment processing: To process deposits and withdrawals via your chosen PKR payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard).
• Service delivery: To provide sports betting, casino games, VIP Club benefits and all other kb111 features to your account.
• Fraud prevention and security: To detect and prevent unauthorised account access, duplicate accounts, payment fraud, money laundering and bonus abuse.
• Responsible gaming: To monitor gameplay patterns, enforce any limits or exclusions you have set, and identify potential signs of problem gambling.
• Customer support: To handle your queries, complaints, disputes and data subject requests.
• Legal compliance: To meet regulatory obligations including age verification, anti-money laundering checks and transaction record-keeping.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players interact with kb111 and improve our products and user experience.
• Marketing communications: To send promotional offers, bonus notifications and platform updates to players who have opted in to marketing communications. You can opt out at any time.

kb111 processes your personal data on one or more of the following legal bases, depending on the type of data and the processing purpose:

• Contract performance: Processing necessary to create your account, provide our services and fulfil our obligations under the Terms and Conditions you accepted at registration. This covers the majority of account and payment-related processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, identity verification (KYC/AML) and transaction record retention obligations.
• Legitimate interests: Processing carried out for kb111's legitimate interests in fraud prevention, platform security, responsible gaming monitoring and general service improvement — where these interests do not override your rights.
• Consent: Where kb111 relies on your consent — such as sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

kb111 does not engage in automated individual decision-making (profiling) that produces legal or similarly significant effects on players without human review. Automated fraud detection systems flag accounts for human investigation rather than taking immediate action.

kb111 does not sell or commercially transfer your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: Personal and financial data is shared with our payment processor partners (including operators of Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard networks) to the extent necessary to process your transactions.
• Identity verification providers: When KYC verification is required, identity documents may be processed by a specialist identity verification service operating under a data processing agreement with kb111.
• Game content providers: Live dealer game providers receive session data necessary to run the game (such as your bet amount and game ID) but do not receive your full account profile or payment details.
• Regulatory authorities: kb111 may disclose personal data to law enforcement agencies, financial regulators or other relevant Pakistani authorities where required by law or in response to a lawful request.
• Service providers: Limited operational data may be processed by third-party hosting, cybersecurity or analytics providers operating under strict data processing agreements with kb111.

All third parties who process personal data on behalf of kb111 are bound by contractual data protection obligations. They are permitted to use that data only for the specific purpose for which it was shared.

kb111.click uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage. Below is a summary of the cookie categories we use:

You can manage optional cookie preferences through your browser settings. Disabling optional cookies will not affect your ability to register, deposit, play or withdraw at kb111.

kb111 implements technical and organisational security measures appropriate to the nature of the data we hold and the risks involved in processing it. Key measures include:

• Transport Layer Security (TLS/HTTPS): All data transmitted between your device and kb111.click is encrypted in transit. Unencrypted connections are not accepted.
• Data encryption at rest: Personal and financial data stored in kb111's databases is encrypted at rest using industry-standard encryption algorithms.
• Payment tokenisation: Raw payment credentials are never stored. All payment data is tokenised by our certified payment processors before any reference is retained by kb111.
• Access controls: Internal access to player data is restricted to authorised staff on a need-to-know basis. Access is logged and audited.
• Two-factor authentication: Available to all players and strongly recommended for account security. Can be activated through account settings.
• Fraud detection systems: Automated systems monitor transactions and gameplay for patterns consistent with fraud, account takeover or money laundering, flagging suspicious activity for human review.

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights, kb111 will notify affected players promptly and provide guidance on protective steps to take.

kb111 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as long as required by applicable law, whichever is longer.

• Active accounts: Data held for the duration of the account's active status plus the minimum post-closure retention period.
• Closed accounts: Transaction records and identity verification data retained for a minimum of 5 years after account closure to comply with anti-money laundering and financial record-keeping obligations.
• Support communications: Chat logs and email correspondence retained for 2 years after the conversation closed, for dispute resolution purposes.
• Marketing data: Retained until you opt out of marketing communications, after which your details are removed from active marketing lists within 10 business days.
• Technical / log data: Server and access logs retained for up to 12 months for security monitoring and fraud investigation purposes.

When data is no longer required and there is no legal basis to retain it, kb111 will securely delete or anonymise it. Anonymised data (which can no longer identify you) may be retained for statistical and research purposes beyond the standard retention periods.

kb111 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, we will immediately close the account, void any activity and delete the personal data associated with that account.

If you believe a minor has registered at kb111, please contact us immediately at support@kb111.click so we can investigate and act promptly.

kb111 may send you promotional communications including bonus offers, tournament announcements and platform updates. We will only send these if you have opted in during registration or have subsequently opted in through your account preferences.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send
• Updating your communication preferences in your kb111 account settings
• Contacting support via live chat and requesting to be removed from marketing lists

Opting out of marketing communications does not affect transactional communications — we will continue to send you account-related emails such as deposit confirmations, withdrawal notifications and security alerts, as these are necessary for operating your account.

kb111 does not share your contact details with any third-party marketing providers or send marketing on behalf of any partner brand through your kb111 contact information.

kb111.click may contain links to third-party websites or services in specific contexts (for example, links to payment provider websites during a deposit process). kb111 is not responsible for the privacy practices or content of those third-party sites.

When you click through to a third-party site, that site's own privacy policy applies to any data you provide there. kb111 recommends reviewing the privacy policies of any third-party services you access as part of your overall digital safety practice.

kb111 may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable regulations or in response to player feedback. The updated policy will be published at kb111.click/privacy-policy with a revised "last updated" date.

For material changes that affect how we collect or use your personal data, we will notify you via your registered email address at least 14 days before the changes take effect. Continuing to use kb111 after that date constitutes acceptance of the updated policy.

For minor changes (such as clarifications or corrections that do not affect the substance of how your data is handled), the updated policy will simply be published without advance email notification.